Robert W. Service

Professor of Management

Robert Service

Contact Information

Phone: 726-2544
Office: Dwight Beeson Hall 300

Biographical Information

With 16 years management experience and six years as a computer programmer and systems analyst, Bill demonstrated his ability as a problem solver, and executive before receiving his Ph.D. in 1993 with concentrations in strategy, statistics, and MIS. In his prior career, he was a Vice President for TRW in Dallas, Texas where he led 250 managers, programmers and analysts under a $15 million annual budget. As a professor, he won the University wide teaching excellence award in his third year of teaching and he has published extensively in areas of strategy, ethics, communications, information systems, innovation, leadership, human resources and teaching among others.

His 2006 book, LQ©: The Leadership Quotient, has received superb reviews on Dr. Service thrives on working with MBAs, undergrads and professionals in their learning.

Bill’s executive experience, his work in London, the Ukraine and contacts with international firms, as well as his current research, consulting and writing make Bill well qualified to educate, evaluate and consult in many areas of organizational development .





Service, R. W. (2007 pending). Reality: The Impact of Religion on Management. Insights to a Changing World Journal (acceptance letter, 12-15-06).
Service, R. W. and Cockerham, D. (2007). The Managerial MBA: Classroom Lab Experience. The Journal of Learning in Higher Education, 3(1): pp. 1-14.
Service, R. W. and Ledlow, J. (2007) Academic and Practitioner Realities of Management: On Religion and Politics inParticular. International Journal of Business Disciplines, 18(2): pp. 1-22.
Service, R. W. and Lockamy, A. III. (2008). Managerial Promotions Formulas and a Human Resource Management Model. Management Research News, 31(4): pp. 245-257.
Service, R. W. (2006). The Development of Strategic Intelligence: A Managerial Perspective. International Journal of Management, 23(1): 61-77.
Service, B. and Arnott, D. (2006). The Leadership Quotient: 12 Dimensions for Measuring and Improving Leadership. New York: iUniverse.
Service, R. W., Smith, D, L. and Boockholdt, J. L. (2006). An Empirical Investigation of Education, Work Experience, and Ethical Values. Review of Business Research, VI(3): 202-212.
Service, R. W. (2005). CQ: the Communications Quotient for IS professionals. Journal of Information Science, 31(2): 99-113.
Service, R. W. (2005). Measuring and Teaching for Success: Intelligence Versus IQ. The International College Teaching Methods & Styles Journal, 1(1): 5-24.
Service, R. W. (2005). SQ Versus IQ: Successful Intelligence Matters. The International Journal of Business Disciplines,16(1): 81-96.
Service, R. W., Heames, J. T. and Smith, D. L. (2005). Management of Information Systems and Related Information Technology. Journal of Business and Information Technology, 5(1): 1-14.
“Measuring and Improving Leadership: The Leadership Quotient” at Academic Business World International Conference: Nashville, TN: May 2008.
“How to Lead: Try Managing First” at Academic Business World International Conference: Nashville, TN: May 2008.“Managing and Leading Technology and Innovation: An Introductory Approach” at Academic Business World International Conference: Nashville, TN: May 2008.