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    Self Help

    Technology Services provides the following information for Samford students and employees who want to help themselves.

    Academic Computing Labs+

    The Academic Computing Labs provide the laboratory environments and technological resources necessary not only to complete assignments but also to cultivate an understanding of and a confidence with the resources available, as well as assisting the faculty as they rely on the laboratories to meet their curricular goals.

    Samford University provides seven general access computer labs overseen by the Academic Computing Labs for the academic computing needs of the general student body. Many of the labs also function as classrooms when faculty needs access to computers for instruction. More than 350 computers offer word processing, access to the internet and many applications specific to the various academic programs.

    The Academic Computing Labs are staffed by Ernie Gates, computer labs manager, and Chris Roper, night supervisor. More than 20 student workers are employed as lab assistants during the spring and fall semesters to assist patrons, keep labs stocked with supplies and help maintain equipment.

    The University Library Main Lab is located on the Lower Level of the University Library. The lab phone number is 205-726-2316, which will connect you to the Service Desk.

    The Academic Computing Lab computers are equipped with the following software:

    Microsoft Windows 7 Pro

    • Microsoft Office
    • Microsoft Internet Explorer
    • Firefox
    • Microsoft Forefront Anti-virus
    • Adobe Acrobat Reader
    • Adobe Creative Suite
    • ArcGIS
    • Diet Analysis Plus
    • Geometer’s Sketchpad
    • Mathematica
    • Minitab
    • SPSS

    Mac OSX Snow Leopard

    • Firefox
    • Microsoft Office for Mac
    • Adobe Creative Suite
    • Mathematica
    • SPSS

    Lab Hours

    Bulldog Mail Setup (Students)+

    Your Bulldog Mail account is your official means of communication with Samford University, so we want to make it as easily accessible to our students as possible.

    Android

    Set up a Google account type, input your full Samford email address (username@samford.edu) and password, and tap Sign in.

    iOS

    Set up a Gmail account type, input your full Samford email address (username@samford.edu) and password, and tap Sign in.

    Mac Mail

    1. Enable IMAP under Settings
    2. Click Forwarding and POP/IMAP
    3. Enable IMAP, and save
    4. Add new account using settings below:
      • Account type: IMAP
      • Incoming mail server: imap.gmail.com
      • Username: your full Samford email address (username@samford.edu)
      • Password: your Samford email password
      • Use authentication: selected
      • Outgoing mail server: smtp.gmail.com

    Microsoft Outlook

    The most effective way to currently make use of your Bulldog Mail account through Microsoft Outlook is by using Google Apps Sync.

    Google Apps Sync for Microsoft Outlook allows you to use Microsoft Outlook 2003, 2007, 2010 and 2013 effectively with Google Apps.

    Download Google Apps Sync

    Third-Party Email Clients

    Set up an account, using settings below.

    • Account type: IMAP
    • Incoming mail server: imap.gmail.com
    • Port number: 993
    • Authentication: STARTTLS
    • Username: your full Samford email address (username@samford.edu)
    • Password: your Samford email password
    • Outgoing mail server: smtp.gmail.com
    • Port number: 587
    • Connection security: STARTTLS

    Citrix Remote Access Assistance+

    Citrix is a remote-access service that allows Samford University to make certain software applications available from a web browser. All you need to access these applications is a web browser and the Citrix Receiver.

    Citrix Receiver Configuration Instructions

    In most cases you will need to follow the directions from the device you are configuring. Apple iOS instructions must be opened on the iOS-based device or you will not be able to use the auto-configuration script properly.

    Frequently Asked Questions

    We highly recommend you read through this information before you begin using applications from inside Citrix.

    Who can use Citrix?

    Only current students and employees with a valid Samford user name and password can log into apps.samford.edu. If you are a student and not enrolled and registered for the current term you will not have access.

    What OSes are supported?

    Windows, Apple OSX, Linux, and Chrome OS.

    What applications are available through Citrix?

    Employees and students have access to: Office 2010, ArchMap, MiniTab, SPSS, and Mathmatica

    What is the default storage location being used by Citrix to store files?

    Citrix defaults to a network storage location. For employees this would be your home directory or Z drive location. Current (registered) students are granted a 100 megabyte location called student storage. As soon as you are no longer a current student that storage location goes away.

    Can the default storage location be changed?

    Yes. When saving a document, you can choose a storage location such as your local disk or USB flash drive. However, it will return to the default the next time you save a document.

    How do I open and save documents to a network or local drive?

    Files must be opened and closed from inside the File Menu inside the application you are using. For example to open or save a Word document you will need to have MS Word opened inside Citrix, click the File menu, then choose the appropriate option to save or open your file.

    How do I properly exit an application?

    It is very important to note that clicking/tapping the X on an application will not close the session for that application. You must close an application from the File menu. To properly exit click/tap File then exit.

    I have a tablet computer. Can I use Citrix?

    Yes! All major mobile platforms have a receiver available. The receiver can be obtained from the market for that platform or from the Citrix homepage.

    How do I access the keyboard from my mobile device?

    At the top of the screen there will be a small tab. Tap it, and it will drop down a menu from which you can select Keyboard, and a keyboard will be accessible from the bottom of your screen.

    What’s the server address for my mobile receiver?

    xen1.ad.samford.edu

    Where can I find the auto configuration script?

    Auto configuration script for Apple iOS devices

    Malware & Virus Protection+

    Mac: Employees and Students

    There are several programs to protect your Mac computer. We are currently using Sophos Anti-Virus on campus. Sophos also offers Anti-Virus for Mac computers for free.

    PC: Employees

    Employees of Samford University who log into Active Directory automatically receive antivirus software through Sophos Anti-Virus.

    PC: Students

    Students with a PC can download free virus scanning software from any of these recommended sources:

    Microsoft Office Assistance+

    Microsoft Office is the standard office productivity suite licensed for Samford University. Additional training opportunities for Samford employees and students are available at Lynda.com. Technology Services also has Office 2013 Quick Guides available upon request. Contact the Service Desk to obtain a copy.

    Mac OS

    MS Office Help & Support

    Windows

    Office Quick Start Guides

    Access 2013

    Access 2013 Training
    Quick Start Access 2013 Video

    Excel 2013

    Excel 2013 Training
    Quick Start Excel 2013 Video

    OneNote 2013

    OneNote 2013 Training
    Quick Start OneNote 2013 Video

    Outlook 2013

    Outlook 2013 Training
    Quick Start Outlook 2013 Video

    PowerPoint 2013

    PowerPoint 2013 Training
    Quick Start PowerPoint 2013 Video

    Word 2013

    Word 2013 Training
    Quick Start Word 2013 Video

    Samford Card+

    The Samford Card is the official identification card of Samford University for students, faculty and staff. We use CBORD’s Odyssey system and other CBORD partners to manage the ID system. Information contained on the card includes your photo, name, card number and SUid number.

    Obtaining a Samford Card

    Cards are made at the Samford University Public Safety & Emergency Management office.

    Tenders

    Your Samford Card account has multiple tenders associated with it.

    Bulldog Bucks

    You can purchase Bulldog Bucks at bulldogbucks.samford.edu, the Samford Bookstore, or one of our Card Value Centers located across campus. Bulldog Bucks can be used in exchange for many goods and services on campus.

    Board

    Meal plan points that you can use to purchase meals in the Samford Cafeteria if you are on a meal plan.

    Dining Dollars

    Dining Dollars are provided each semester to those on certain meal plans for use only in the Samford Food Court and Cafeteria.

    Uses

    Cafeteria

    Use the Samford Card to purchase meals at the cafeteria. If you are on a meal plan, when you swipe your card one board point is deducted from your account for the week. If, for example, you are on a 12-meal plan, when you swipe your card, one board point is deducted leaving you with 11 more board points for the week. Each Monday morning, your board points are reset. If you are not on a meal plan, your Bulldog Bucks are deducted for the price of the meal.

    Food Court

    You can use your Samford Card at the food court. If you are on a meal plan that includes Dining Dollars, these points are used first. When you are out of Dining Dollars, your Bulldog Bucks are used for purchases.

    Bookstore

    You can use your Samford Card in the bookstore for purchases, deducting from your Bulldog Bucks.

    Libraries

    Your card is used to check out books and other materials in the University Library and Law Library.

    Convocation

    Swipe your Samford Card at University Convocation events to receive credit for attending. Details can be found at Convocation Information page.

    Copiers

    Several copiers across campus require that you swipe your card to purchase copies, which uses your Bulldog Bucks.

    Fitness Center

    Your Samford Card is used to access the fitness center of Campus Recreation.

    Printing

    Once you have exhausted your printing allotment in GoPrint, Bulldog Bucks are used for prints.

    Other locations on campus that accept Bulldog Bucks include the Print Shop and Curriculum Materials & Technology Center.

    Adding Bulldog Bucks to Your Card

    Via the Web

    You can add Bulldog Bucks to your card by visiting bulldogbucks.samford.edu.

    Note: The first time you visit the site, you must register by clicking the link that reads "Not Registered? Click here to sign up!"

    In Person

    You can also purchase Bulldog Bucks by visiting the Samford Bookstore or at one of our card value centers located outside the bookstore, the University Library, and the Law Library.

    Parents

    Parents and others can also add Bulldog Bucks to a card account. First obtain the student’s SUid number (the nine-digit Student ID starting with the number 9) then visit bulldogbucks.samford.edu and look for the section for parents and guests.

    Wireless Networks on Campus+

    Samford University offers wireless connection all across campus, providing students and employees the convenience and flexibility of using portable computing devices at non-traditional locations. Three available wireless networks serve different functions:

    Samford User

    Requires authentication by Samford username and password. Accesses outside internet and all on-campus services.

    Setup Instructions

    ConfigSUWireless

    For people having trouble connecting to Samford Users for secure WiFi access. Launches XpressConnect client, requiring Samford username and password, then automatically configures device to connect to Samford Users. If client doesn’t launch immediately, open web browser.

    Samford Guest

    Guests on Samford’s campus may connect to the Samford Guest network. Requires completion of online form, and provides temporary username and password sent via email or text message.

    Request Temporary Account for Event or Large Group

    To request a temporary wireless account for an event or large group, complete request form. Access will be generated and sent via email. This form can only be completed by an employee of Samford University.

    Guest Access Request Form

    Not All Devices Support the Authentication

    Samford uses an enterprise class wireless network and not all devices support the authentication. Examples include certain e-readers (Nook and Kindle—Kindle Fire can connect), wireless printers and netbooks running certain Linux based OSes. We suggest you ensure support for the WPA2 authentication method before purchasing a new device for on-campus use.

    Employees Only

    Email Setup Instructions+

    Every recipient of a Samford e-mail address agrees to abide by Samford University’s Acceptable Use Policy when using their address.

    Instructions

    Client e-mail access gives you added functionality such as the ability to archive your messages to free up space in your e-mail account.

    Remote Connection Services+

    Samford University offers employees several tools for Mac and Windows users to remotely access content from off campus.

    Netfiles

    Access content on network storage locations such as the W, X and Z drives.

    Citrix

    Cross-platform application access for off-campus users

    Virtual Private Network (VPN) Instructions

    VPN use is limited to Samford-owned computers for specialized network access. Most users should utilize Citrix to access applications. The process for Samford VPN request is to have your immediate supervisor send an email to support@samford.edu requesting VPN access. You will then be notified with further instructions about having the VPN client installed.

    Sophos Antivirus (Personal Use)+

    As a Samford University employee you are entitled to use Sophos Home antivirus protection under our Sophos license agreement.

    Download and save the file to a thumb drive or external drive, or download on your home computer. Please do not install this application on your work computer.

    Mac

    On the Sophos Home Use page, click Apple logo to continue.

    Download

    Windows

    Enter your Samford username and password to download copy of Sophos.

    Download

    Technology in Learning Center+

    The Technology in Learning Center (TLC) supports Samford University faculty and staff in implementing technological tools to enhance teaching and learning throughout the university. We can help you develop online course materials, arrange a short-term loan for a piece of computer equipment, work with you on a PowerPoint presentation and help you to digitize your slides or course syllabus. If it involves teaching and technology, we can help you make it happen.

    Primary services and resources

    • The Technology in Learning Center, located on the lower level of the University Library, is a fully equipped multimedia computer lab. Drop by any time to use the facilities or make an appointment with a technology specialist who can work with you one-on-one.
    • We are the primary point of contact for faculty members utilizing Moodle, Samford’s online course management system.
    • The TLC maintains an equipment pool consisting of LCD projectors, notebook computers, digital cameras and other technological equipment. These materials are available free to faculty and staff, and may normally be reserved for up to a week.

    Telephone & Voicemail Guide+