QUALIFICATIONS: Self-starter with proven skills in developing and managing systems to improve work flow, office management, supervision, and customer service relations - excellent communication skills - Word Perfect, proficient in Microsoft Word, Excel

MANAGER

• Supervised 15 employees, including technical and clerical
• Hired, counseled, and evaluated personnel
• Created employee recognition award
• Monitored Quality Improvement (QI) processes and facilitated QI improvement meetings; implemented improvement processes, including creating work forms, managed the inspection process of over 700 facilities, including data calculation and analysis, correspondence preparation, and follow-up consultation/recommendations
• Evaluated and resolved regulatory compliance issues
• Functioned as liaison between regulatory agency, professional owners, managers, service companies, city/county inspectors, contractors, and architects
• Prepared monthly and bimonthly reports, budget, purchase orders, and payroll
• Investigated customer concerns and resolved problems

• Prepared training materials for employees, mangers, and owners
• Conducted training programs for employees, managers, and owners
• Created and edited monthly employee newsletter
• Planned and presented continuing education programs
• Created and coordinated educational/motivational program for inner-city school

EDUCATION
Samford University, Master of Business Administration, 2006
University of Alabama, Birmingham, Bachelor of Science, Business Administration, 2001

COMMUNITY ACTIVITIES AND HONORS
Leader, Stephen Ministry (church laity ministry)
Facilitator, single adult workshops Dean's List