Samford University


Systems Administrator (Network Administrator-Telephony revised 5/16/14)

Date Posted: Feb 18, 2014
Number: TELE71
Grade: 13
Testing: N/A


The Systems Administrator at Samford University is responsible for maintaining the Samford IP Telephony infrastructure. This includes planning, design, installation, and maintenance of the unified communications hardware and network configurations, and supporting/troubleshooting telephony issues to the satisfaction of all constituent groups.

Duties include:

  • Use a broad range of knowledge in hardware, operating systems, networks, software applications, programming, and scripting languages to enhance, maintain and support Samford IP communications network and services.
  • Serve as the administrator, upgrade, and maintain the Samford University IP telephony system, including servers, applications, Cisco 2951, Cisco VG224 and VG350 VOIP gateways. Reviewing vendor supplied patches as released and recommend and install patches as needed.
  • Respond to technical questions received by the Service Desk being proactive in identifying and solving information technology challenges.
  • Coordinate all significant network changes with the Director and Network Administrator.
  • Maintain necessary documentation related to the communication system and network.
  • Analyze traffic captures for troubleshooting and planning purposes.
  • Configure and install Cisco IP phones as needed.
  • Help the network administrator maintain and configure the Samford University network for stable and reliable VOIP operations.
  • Document all issues and maintenance related activities in the Technology Services service request system.
  • Provide a report each Friday detailing current project/task status for the week.
  • Provide assistance with any projects or tasks as directed by the Director, Network Group.
  • Participate in the on-call rotation for weekend coverage.
  • Must be available for off-hours emergencies and change windows.
  • Serve as the primary technical support contact for the other Technology Services groups, maintaining a professional and courteous manner at all times.
  • Perform additional duties as assigned.

Required Qualifications

  •  A Bachelor’s degree or a combination of technical education and experience in VOIP administration, Windows server administration, or systems programming totaling four or more years.
  • Must interact with all colleges and Technology Services constituents in a manner that is consistent with the University’s mission and policies.
  • Must have good organizational skills and ability to work independently.
  • Experience with the following is desired:
      • Cisco Call Manager version 8 or later and Cisco Unity version 8 or later
      • Programming Cisco 2900, Cisco VG 224 or Cisco VG 350 Analog Voice Gateways
      • Call Center Express ACD Technologies version 8 or later
      • Layer 2 and Layer 3 Routing Protocols
      • Cisco or HP Routers, Switches, Firewalls
      • Provisioning Cisco IP phones 79xx series
  • Must be able to report to work Monday through Friday no later than 8:00 a.m. 
  • Must have the ability to remain in a sitting position for extended periods and have the ability to work continuously throughout the day.
  • This position requires walking across campus, bending, and lifting up to 50 lbs.

Preferred Qualification


Apply for this job

Submit resume and cover letter with current salary/salary requirements to:

Office of Human Resources
Samford University
800 Lakeshore Drive, Birmingham, AL 35229
FAX: (205) 726-4027

Resumes received after the posting is removed will not be considered.

Samford University is an Equal Opportunity Educational Institution/Employer.
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