LSW Event Staff (Temporary)

Date Posted: January 29, 2018
Job Number: LSWC93

Wright Center event staff and ushers are responsible for creating a welcoming environment and providing information for guests at all events.  Ushers also implement emergency procedures for the protection of guests during an incident.

Duties include:

  • Communicate effectively and persuasively with guests providing direction and assistance in a friendly manner
  • Respond to guest inquiries and concerns promptly and with courtesy
  • Maintain a level of patience with guests during all interactions
  • Analyze and evaluate information to choose the best solution for conflict resolution and problem solving
  • Maintain current knowledge of Wright Center procedures and guest-relation information, including directing guests within the facility and event-specific policies (e.g., photography/video policies, etc.)
Required Qualifications

To apply for this job, your cover letter and/or resume must show that you have:

  • Minimum of 1 years' experience working with the public, preferably in hospitality, hotel customer service, or education

Qualified applicants will also be required to have the following skills, attributes, and abilities:

  • Ability to professionally interact with clients and the public in a pleasant and courteous manner, answering questions in a clear, well-modulated voice
  • Ability to interact with a diverse group of guests in high pressure situations, including conflict management and emergency management procedures
  • Ability to maintain effective relationships and resolve conflict with courtesy and diplomacy
  • Ability to work an irregular schedule, including mostly nights and weekends
  • Must maintain a professional and inviting appearance, as defined by policy, at all times
  • Prolonged standing (90%), walking, talking, and listening are required throughout the shift
  • Ability to climb and descend stairs is essential to the position
In order for your resume to be routed to the appropriate hiring manager, you must include the job number LSWC93 in the subject line of your email.

Submit a resume and cover letter with current salary/salary requirements to:

Office of Human Resources
Samford University
800 Lakeshore Drive, Birmingham, AL 35229
FAX: 205-726-4027

Resumes received after the posting is removed will not be considered.

Samford University is an Equal Opportunity Educational Institution/Employer.