Consumer Information

Samford University complies with applicable laws prohibiting discrimination, including applicable provisions of and amendments to Titles VI and VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, Executive Order 11246, Title IX of the Education Amendments of 1972, Sections 503 and 504 of the Rehabilitation Act of 1973, the Vietnam Era Veterans Readjustment Assistance Act, the Age Discrimination Act of 1975, and the Americans with Disabilities Act of 1990, and does not unlawfully discriminate on the basis of race, color, national origin, sex, age, disability, genetic information, or veteran status in admission or access to, or treatment or employment in, its programs or services.

Inquiries and concerns regarding this policy may be directed to the vice president for business affairs or general counsel, Office of Business and Financial Affairs, 200 Samford Hall, Samford University, 800 Lakeshore Drive, Birmingham, AL 35229, 205-726-2811. This notice is available in alternative formats upon request.

The information contained on these webpages gives a brief description of various important pieces of information about Samford University, websites to view this information in detail, and addresses and phone numbers of the offices from which you may request the information. Additional information about specific programs and university services is available from the individual schools, colleges, institutional departments and offices.

Student Achievement+

Graduation Rates and Post-Graduate Statistics

Graduation rates are available starting with the cohort for the fall semester. The graduation rates calculated for the first-time full-time, degree-seeking student are available on the OIRAE website. The number and type of degrees awarded for the 2015–2016 academic years are also shown on website. Licensing exam passage rates for the same year are displayed too. Post-graduate employment and educational experiences for the 2015–2016 years are shown on the Career Development Center Alumni website. For more information, please contact Karen Hamby, director of the Office of Institutional Research, Assessment and Effectiveness, at kghamby@samford.edu.

Retention Rates

Retention rates are displayed in the Common Data Set (Section B) information displayed on the Knowledge—Reports” website.

Student Demographics

Information on the demographics of the undergraduate Samford students can be found in the 2016 Fall Quick Facts and in the 2016–2017 Fact Book located on the “Knowledge—Reports” website.

Student Processes & Programs+

Admissions and Transfers

Admission and transfer procedures and processes are respectively displayed on the admissions and student records websites. For more information on undergraduate admissions, please contact Jason Black, dean of admissions, at jjblack@samford.edu. Information on admission to the various graduate programs is noted on the graduate admissions webpage. Please contact Jay Flynn, university registrar, for transfer guidelines and policies.

Athletic Programs

Completion or graduation rates for students who receive athletically related student aid and the annual Equity in Athletics Disclosure Act (EADA) report that contains participation rates, financial support and other information on men’s and women’s intercollegiate athletic programs. Information regarding graduation rates is available through the NCAA at www.ncaa.org/about/resources/research/graduation-rates. Information regarding the annual EADA report is available through the Office of Legal Counsel. For more information, please contact Michelle Durban, senior associate director of Athletics for Student Services/SWA at mldurban@samford.edu.

Copyright

Information on university policies, procedures and regulations on copyright are shown on the Samford University Library Copyright webpage and within the 2016–2017 Student Handbook. For more information, please contact Kim Herndon, dean of University Library at kherndon@samford.edu or Dr. Doug Rigney, chief information officer, at drigney@samford.edu.

Disability Resources

Disability resources coordinates academic adjustments, auxiliary aids and services for students with permanent and/or temporary disabilities. An accommodation specialist works individually with each student to determine the most appropriate accommodations based on the student’s relevant documentation and specific needs.

Academic accommodations, auxiliary aids and services are designed to allow students to fully participate in programs, services and activities offered by the University. For more information, please refer to the Disability Resources website.

International Students and Study Abroad

Regularly enrolled Samford students participating in university-sanctioned programs abroad are eligible for federal financial aid, national scholarships and Samford grants. The Global Engagement and Financial Aid Offices can provide information for students seeking learning opportunities and aid for study abroad.For more information, contact Lauren Doss, Director of Global Engagement Office, at ledoss@samford.edu, Kyle Bailey, International and Graduate Student Coordinator, at kbailey3@samford.edu, and/or Lane Smith, Director of Financial Aid, at lsmith@samford.edu.

Voter Registration

Samford University students who are not registered to vote, and want to be registered, can obtain an Alabama Mail-In Voter Registration Application from the Alabama Secretary of State.

Accreditation

Information on Samford University’s regional and professional accreditations is located on the Institutional Effectiveness website. 

Finance+

Student Financial Services

The Office of Student Financial Services is the primary source for information about institutional financial assistance at Samford University. Descriptions of available federal, state, institutional and outside sources of assistance, eligibility criteria and methods of disbursement and the terms and conditions of loans including information on entrance counseling, exit counseling and information on student employment opportunities are available on the department’s website and in various office publications, including this consumer information disclosure. For more information, please contact Lane Smith, director of student financial services, at lsmith1@samford.edu.

Net Price Calculator

Samford provides a net price calculator for undergraduate, prospective students. It may be found on the web.

Student Refund & Withdrawal Policy

Samford University’s refund policy and a summary of the requirements for the return of Title IV grant or loan assistance by students who withdraw from the institution are stated in the university catalog.The payment and refund schedule are displayed on the relevant Student Affairs and Enrollment Management website. For more information, please contact Lane Smith, director of student financial services, at lsmith1@samford.edu.

Textbook Costs

The Samford University Bookstore has an online process that provides textbook information for each course in the upcoming term, as well as the textbook return policy. For more information, please visit the University Bookstore Textbook website.

Tuition & Fees

Tuition and fees for each of the undergraduate, graduate and non-academic programs are displayed on the bursar's website. For more information, please contact Lane Smith, director of student financial services, at lsmith1@samford.edu.

Distance Learning+

Information on Samford’s approvals and exemptions to deliver online courses and programs, as well as contact information for students to register complaints are displayed below.

State Authorizations

NCSARA Logo

The US Department of Education requires that any institution offering distance education programs to students outside of its home state must acquire authorization from the states in which students reside. Regulations vary from state to state.

View State Authorization List

External Complaint State Contacts

Samford University is “a community that respects individuals and their rights” (Samford University Student Handbook). Samford University’s judiciary process provides an equitable and fair method for evaluating student complaints, academic and values violations. Appropriate Samford employees follow the prescribed procedures in resolving written student complaints. Depending on the specifics of the case, complaints and related documents are retained in the Office of the President, Office of the Vice President of Business and Financial Affairs, or Office of the Provost. If an issue cannot be resolved internally, students may file a complaint with the agency in the state in which the student resides or Samford University’s accrediting agency, Southern Association of Colleges and Schools Commission on Colleges. Students who wish to file a complaint with an agency, may review the contact information listed below. In most cases, these agencies require the student to exhaust the institution’s internal complaint procedures prior to filing a complaint with the state or accreditor. We ask that students not contact these agencies unless they have proceeded through the university’s process for filing a complaint.

Complaint Contact Information for State Agencies

In compliance with the U.S. Department of Education, under the provisions of section 668.43 (b), Samford University displays current and prospective students with each U.S. state and territory’s contact information for filing complaints. The state agencies correspond with the physical location of students while enrolled in Samford University’s degree programs. The state agency would generally correspond with the student’s state of residence.

States and US Territories+

Alabama

Alabama Department of Postsecondary Education—Private School Licensing Division
P.O. Box 302130
Montgomery, AL 36130-2130

Alaska

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
https://acpe.alaska.gov/ConsumerProtection

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
http://ppse.az.gov/complaint

Arkansas

Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
https://static.ark.org/eeuploads/adhe/APPENDIX_J_Student_Grievance,_complaint_process_Revised_2015.doc

California

Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
http://www.bppe.ca.gov/enforcement/complaint.shtml

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut

Office of Financial & Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT 06105-2326
http://www.ctohe.org/StudentComplaints.shtml

Delaware

Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, Delaware 19901
www.doe.k12.de.us

District of Columbia

Office of the State Superintendent of Education—Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

Florida

Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Phone: 770-414-3300
https://gnpec.org/consumer-resources/consumer-links/

Hawaii

HPEAP Administrator
P.O. Box 541
Honolulu, HI 96809
808-586-7327
http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho

Idaho State Board of Education—State Coordinator for Private Colleges & Proprietary Schools
650 West State Street
PO Box 83720
Boise, Idaho 83720-0037
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois

Illinois Board of Higher Education
431 East Adams Street, Second Floor
Springfield, IL 62701-1404
http://www.ibhe.state.il.us/consumerinfo/complaint.htm

Indiana

Academic Programs Manager
Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, Indiana 46204-1984

Or

Accreditation Coordinator
Indiana Board for Proprietary Education/
Indiana Commission for Higher Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984
http://www.in.gov/che/2744.htm

Iowa

Iowa College Student Aid Commission
430 East Grand Ave., FL 3
Des Moines, IA 50319-1920
https://www.iowacollegeaid.gov/content/constituent-request-review

Kansas

Kansas Board of Regents
Private Postsecondary Education Division
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky

Director of Postsecondary Licensing
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601

Louisiana

Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005
https://www.ag.state.la.us/article.aspx?articleID=36&catID=15

Maine

Higher Education Specialist
Maine Department of Education
23 State House Station
Augusta, Maine 04333
http://www.maine.gov/doe/specialed/support/dispute/procedures/complaintinvestigation.html

Maryland

Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD  21202
404-528-8662 or 888-743-0823 (toll free)

Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108

Michigan

Michigan Department of Licensing and Regulatory Affairs
CSCL/Enforcement Division
P O Box 30018
Lansing MI 48909
http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396-139958--,00.html

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.ihl.state.ms.us/mcca/downloads/studentcomplaintform.pdf

Missouri

205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana

Montana University System—Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
http://mus.edu/MUS-Statement-of-Complaint-Process.asp

Nebraska

Nebraska’s Coordinating Commission for Postsecondary Education
ATTN: Complaints
P.O. Box 95005
Lincoln, NE 68509-5005
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions

Nevada

Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire

Division Director
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
http://www.education.nh.gov/highered/compliance-allegation.htm

New Jersey

Office of the Secretary of Higher Education
20 West State Street
4th floor, PO Box 542
Trenton, NJ 08625-0542
https://www.state.nj.us/treas/highereducation/contactus.shtml

New Mexico

New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505-2100
http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx

New York

New York State Education Department
Office of College and University Evaluation
EBA Room 9696
89 Washington Avenue
Albany, NY 12234
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina

Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
studentcomplaint@northcarolina.edu

North Dakota

Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217
http://www.ndus.edu/system/state-authorization/

Ohio

State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx

Oklahoma

Oklahoma State Regents for Higher Education—Academic Affairs Office
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/current-college-students/complaints.shtml

Oregon

Director of Private Postsecondary Education
Higher Education Coordinating Commission
1500 Valley River Drive, Suite 100
Eugene, OR 97401
Juan.baez-arevalo@state.or.us

Pennsylvania

Pennsylvania Department of Education—Postsecondary and Adult Education
Division of Higher & Career Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
http://www.education.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474

Rhode Island

Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 254
Providence, RI 02903
http://www.ribghe.org/pdfs/BOGStudentComplaintProcessII011012.pdf

South Carolina

South Carolina Commission on Higher Education—Academic Affairs and Licensing
1122 Lady Street, Suite 300
Columbia, SC 29201
http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf

South Dakota

South Dakota Office of the Attorney General
1302 E. Highway 14, Suite 1
Pierre, SD 57501-8501
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

Tennessee

Tennessee Higher Education Commission—Division of Postsecondary School Authorization
Parkway Towers, Suite 1900
404 James Robertson Parkway
Nashville, TN 37243-0830
ATTN: Complaints
tn.gov/thec/Divisions/LRA/PostsecondaryAuth/ComplaintForm.pdf

Texas

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752
https://www1.thecb.state.tx.us/Apps/CRAFT/Home/Create

Utah

Utah Division of Consumer Protection
ATTN: Complaint Processor
160 East 300 South
Salt Lake City, UT 84114
http://consumerprotection.utah.gov/complaints/index.html

Vermont

Postsecondary Approval Coordinator
Vermont Agency of Education
120 State Street, 4th Floor
Montpelier, VT 05620-2501
http://education.vermont.gov/documents/EDU-VTAOE-Complaint_Resolution_for_Postsecondary_Education.pdf

Virginia

State Council of Higher Education for Virginia
101 North 14th Street, 9th Floor
Richmond, VA 23219

Washington

Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98504-3430
http://www.wsac.wa.gov/protecting-education-consumers

West Virginia

Executive Vice Chancellor for Administration
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301-2800
http://www.wvhepc.com/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf

Wisconsin

Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703
http://eab.state.wi.us/resources/complaint.asp

Wyoming

Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-2060
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf

American Samoa Board of Higher Education

P.O. Box 2609
Pago Pago, AS 96799-2609

Commonwealth of Northern Mariana Islands

P.O Box 501250
Saipan, MP 96950-1250

Federated States of Micronesia—Department of Education

P.O. Box PS 87
Palikir, Pohnpei, FM 96941

Guam Board of Regents

UOG Station
Mangilao, Guam 96923

Puerto Rico Council on Higher Education

P.O. Box 19900
San Juan, PR 00910-1900
http://www.ce.pr.gov/

Republic of the Marshall Islands—RMI Scholarship and Loan Board

P.O. Box 1436
Majuro, Marshall Islands 96960

Republic of Palau—Ministry of Education

P.O. Box 189
Koror, Palau PW 96940

US Virgin Islands Department of Education

1834 Kongens Gade
St. Thomas, VI 00802-674

Safety+

Campus Safety and Emergency Management

The Public Safety and Emergency Management department aims to enhance the quality of university life by providing a safe and secure campus through professional service and proactive crime prevention. Safety tips, emergency notification processes, emergency plans, crime reporting and statistics are available on the Public Safety and Emergency Management website. For more information, please contact Wayne Pittman, director of Public Safety and Emergency Management at rwpittman@samford.edu or 205-726-2020.

Family Education Rights and Privacy Act

The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their educational records. They include the right to: (1) inspect and review educational records; (2) request an amendment to these records; (3) consent to disclosures of personally identifiable information in these records; (4) restrict disclosure of information designated as directory information that may be released without consent of the student; and (5) file a complaint with the U.S. Department of Education for alleged failure by Samford University to comply with FERPA requirements. For more information, please contact John “Jay” Flynn, registrar for Academic Services and Student Records, at jflynn@samford.edu.

Health Insurance Portability and Accountability 

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) creates a framework to protect the privacy and security of individuals’ health information as it is used and disclosed by covered health care providers, covered health plans and their business associates and subcontractors. Samford supports the goals of HIPAA and documents its commitment to comply in its “Compliance with HIPAA Privacy and Security Regulations” policy. St. Vincent’s Hospital employees staff and manage Samford University's Health Services, and it is their institution’s HIPAA form that is used. 

Student Drug and Alcohol Policy

Samford University’s policy on drug and alcohol use by students is stated within the Student Handbook. Samford complies with the requirements of the Drug Free Schools and Communities Act Amendments of 1989, 20 U.S.C., Section 1145q, and the Drug Free Workplace Act of 1988, 41 U.S.C., Section 701, et. seq, Samford University hereby adopts the following Drug and Alcohol Policy. Specifically, the policy states that:

Samford University seeks to foster the development of Christian character, scholastic attainment and a sense of personal responsibility. To fulfill this purpose and to protect and promote the health and welfare of its faculty, staff and students, Samford University is committed to maintaining a drug- and alcohol-free campus. To this end, Samford University is committed to providing drug and alcohol education, information and assistance to its faculty, staff and students. It is the policy of Samford University that the use of illicit drugs or alcohol by faculty, staff or students on campus, or in connection with or affecting any school-related activity, is strictly prohibited. Violations of this policy will result in the imposition of disciplinary sanctions up to and including termination of faculty and staff, and expulsion of students.

Additional information can be found on the Public Safety and Emergency Management "Alcoholic Beverages, Drugs and Weapons" policy.

Title IX Sexual Harassment Policy

In accordance with Title IX of the Education Amendment Act of 1972, Samford University prohibits discrimination based on sex in its educational and athletic programs, as well as in extracurricular activities sponsored by the University. To ensure compliance with Title IX and other federal and state civil rights laws, the university has developed policies and procedures that prohibit sex discrimination in all forms. This information is shown in the Samford University Student Handbook.